Terms of sale

Effective October 12, 2026 · Version v035 · Cancellation guidance clarified October 13, 2026 · Shipping carrier updated October 16, 2026

1. Who sells your box

ENISHI BOX is sold by Pachi Pachi Inc., N&E BLD. 7F, 1-12-4 Ginza, Chuo-ku, Tokyo, Japan. Contact: contact@vip-selection.tokyo. Payments are processed by Stripe.

2. What you get

Every delivery brings two boxes of Japanese sweets and savory snacks, packed by our team in Japan. Snacks stay in their makers’ original wrappers. The selection changes with the season and with availability; the photos on our site show examples. If an item is unavailable, we replace it with a similar Japanese snack. Tea and an English snack guide are planned additions and are not guaranteed in every delivery.

The snacks are packaged foods made in Japan, labeled in Japanese. We post English ingredients and allergens for the current season’s snacks on our ingredients page. ENISHI BOX is not suitable for anyone with a food allergy.

3. Plans and prices

All prices are in U.S. dollars.

“Import duties” means U.S. import duties and customs clearance, which we prepay at a flat amount per delivery. We do not currently charge U.S. sales tax. If that changes, we will email you before it applies to your next charge. Because we are based in Japan, your card issuer may add a foreign transaction fee under its own terms.

4. Automatic renewal

Your plan renews automatically until you cancel. By placing your order, you authorize us to charge your payment method on each renewal date at the price shown at checkout: every month for the Monthly plan, every 3 months for the Seasonal plan, and once a year for the 12-month plan. Renewals fall on the same day of the month as your first order (or the last day of a shorter month).

For the 12-month plan, we email you a reminder before it renews. If we change a price, we email you at least 30 days before the new price applies, and you can cancel before then. If a renewal payment fails, Stripe may retry it and ask you to update your card. We do not ship a delivery that has not been paid.

5. Shipping

• We ship from Tokyo by DHL Express with tracking. Both boxes travel together in one carton.
• Your first delivery ships within 2 business days of your order (Japan business days). On the 12-month plan, one delivery ships each month, around the same date as your first shipment.
• Delivery time depends on DHL and customs, and we can’t guarantee an arrival date.
• We deliver to street addresses in the 50 U.S. states and D.C. We can’t deliver to P.O. boxes or APO/FPO/DPO addresses. If you enter one, we will contact you to change it or refund that delivery.
• Import duties are prepaid, so there is nothing to pay at your door. If anyone asks you for import charges on an ENISHI BOX, please email us before paying.
• To change your address, email us before your next delivery ships. A parcel that has already shipped can’t be redirected by us.

6. Canceling

To stop future renewals, open Manage my subscription, sign in with the email you used to pay, and choose Cancel subscription. No phone call is needed. You can also email us from the address you used to pay. Cancel before your next renewal date to stop the next renewal.

Canceling in the billing portal does not issue a refund. For a refund before your first shipment, follow section 7 below. If a payment is already due or you need help signing in, email contact@vip-selection.tokyo.

Canceling stops future renewals. Deliveries you have already paid for still ship. On the 12-month plan, canceling stops the next yearly renewal; your remaining prepaid deliveries for the current year still arrive.

7. Refunds and problems with a delivery

• Before your first delivery ships: email contact@vip-selection.tokyo from the address you used to pay. Our team will cancel your order and refund it in full, including shipping and import duties, to your original payment method. Using the portal alone stops renewals but does not request this refund.
• After a delivery ships: because it is food, we can’t take returns for a change of mind, and we don’t give partial or prorated refunds for unused prepaid deliveries, except where the law requires it.
• Damaged, missing, wrong or not delivered: email us within 14 days of delivery (or of the expected delivery date) with your order email and, if possible, a photo. We will replace that delivery or refund it. You don’t need to send food back.
• Refunds go back to your original payment method through Stripe. Your bank may take several business days to show them.

8. Survey thank-you gift

If you answer all 5 questions on the page you see after paying, before your first delivery ships, we include one pair of Japanese chopsticks with a paper sleeve in that delivery. One gift per order. The final design may differ from the picture. The gift has no cash value.

9. Who can order

You must be 18 or older and have a delivery address in the United States as described above. The snacks are for adults to buy and share; please supervise children, as some items may be a choking hazard for young children.

10. Changes to these terms

We may update these terms. If a change affects your plan in a material way, we will email you before it applies to your next charge. The version shown at checkout applies to that order.

11. Your rights

Nothing in these terms limits rights you have under the consumer laws that apply to you. Questions or complaints: contact@vip-selection.tokyo. See also our Privacy Notice.